What does "Under Review" mean?
When a gift is marked as "Under Review", it means our security and fraud team are confirming that the source of the gift is valid, and that all funds have been received. The majority of gifts processed by YouPay (over 85%) are automatically approved. In most cases, a review takes no more than 10–15 minutes. In some cases, the review may take longer as we seek additional clarification.
What’s next?
If we need more information from yourself, you'll receive an email containing the questions we need answered. Please respond to this email at your earliest convenience.
If you haven't received an email, it means we may be seeking further information from the gifter, and have sent them an email instead.
If neither you or the gifter have received another email, then no further action is required and we'll complete our review shortly.
Privacy at all times
Rest assured, through out this entire process, all of your information is kept private and never shared with the gifter.
How long will this take?
Reviews are normally quite quick, taking no more than 1 hour. However, sometimes, if additional information is needed to validate the authenticity of the payment, it may take up to 24 hours for a review to be completed.
How can I speed this review up?
If we've emailed you for more information, be sure to respond promptly. If we've emailed the gifter and you're in contact with them, be sure to let them know to look out for an email from YouPay.
Why are you doing this?
At YouPay we are committed to building a trusted and sustainable gifting platform for all creators. Ensuring payments are free of fraud is a vital step in this process. On average, 85% of gifts are approved automatically and do not require a review.
What if there are multiple gifts in review?
If the gifter (payer) has multiple gifts in review, we will likely only need to review one gift. Once that gift is approved, all other gifts will be approved automatically.
What if it's been longer than 24 hours?
If a gift has been under review for longer than 24 hours, feel free to submit a support ticket at https://youpay.co/ticket
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